Society · Trend
AI in public services
Governments pilot AI in benefits, tax, health and citizen contact at growing scale.
Forecast horizon
Front-line deployment forces the hard questions: redress, error rates and the duty to explain.
Connections
Connections · 5
How this node ties into the rest of the map, and the evidence behind each link.
from · enables 6/10
Efficient small models Efficient models make on-premise public deployment feasible.
+2 growth from · applies to 6/10
AI governance Service delivery is where governance meets citizens.
+2 growth to · uses 6/10
Decision support Service AI relies on decision-support tooling.
+2 growth to · constrained by 6/10
Human control Front-line AI must keep a human answerable.
+2 growth from · applies to 5/10
RU digital government Russian govtech is an instance of the public-services trend.
+2 growthSignal sources
Signal sources
Dated facts from primary sources in this direction.
AI in government Sep 2025
An OECD review of ~200 government AI use cases found 57% support automating or tailoring public services and 45% enhance decision-making — most still stuck in pilots.
OECD — Governing with AI → Labor signal Nov 2025
A Stanford payroll study found a 13% relative decline in employment for workers aged 22–25 in AI-exposed occupations since late 2022, while older peers held steady.
Stanford Digital Economy Lab → Information integrity Oct 2025
Microsoft reported AI-enhanced phishing reached a 54% click-through rate (4.5× traditional) and AI-generated fake IDs grew 195% globally in 2025.
Microsoft — Digital Defense Report 2025 →